Private Course
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Responsible Aaron Ker
Last Update 05/26/2025
Members 6
  • Orientation
    4Lessons ·
    • Role of the Virtual Guard
    • Overview of Protection, Detection, Response
      10 xp
    • Understanding Design Basis Threat (DBT)
      10 xp
    • SOPs, Post Orders, and DAR/IR reporting
      10 xp
  • Technology & Tools
    5Lessons ·
    • Using VMS platforms
      10 xp
    • Alarm automation & CRM
      10 xp
    • Video verification and PTZ control
      10 xp
    • Two-way audio (talk-down best practices)
      10 xp
    • Alarm Call Handling from UL Monitoring Stations
      10 xp
  • Alarm Assessment & Threat Levels
    4Lessons ·
    • TL0–TL3 classification (e.g., power failure to crime in progress)
      10 xp
    • How to identify and escalate TL2 vs. TL3
      10 xp
    • Visual verification protocols
      10 xp
    • Common false alarm sources and mitigation
      10 xp
  • 911 and Emergency Dispatch
    3Lessons ·
    • When and how to contact 911
      10 xp
    • Call scripting
      10 xp
    • Coordination with law enforcement
      10 xp
  • Customer-Specific Protocols
    1Lessons ·
    • Site special instructions
      10 xp