SCO1 Training
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Orientation4Lessons ·
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Role of the Virtual Guard
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Overview of Protection, Detection, Response10 xp
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Understanding Design Basis Threat (DBT)10 xp
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SOPs, Post Orders, and DAR/IR reporting10 xp
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Technology & Tools5Lessons ·
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Using VMS platforms10 xp
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Alarm automation & CRM10 xp
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Video verification and PTZ control10 xp
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Two-way audio (talk-down best practices)10 xp
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Alarm Call Handling from UL Monitoring Stations10 xp
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Alarm Assessment & Threat Levels4Lessons ·
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TL0–TL3 classification (e.g., power failure to crime in progress)10 xp
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How to identify and escalate TL2 vs. TL310 xp
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Visual verification protocols10 xp
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Common false alarm sources and mitigation10 xp
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911 and Emergency Dispatch3Lessons ·
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When and how to contact 91110 xp
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Call scripting10 xp
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Coordination with law enforcement10 xp
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Customer-Specific Protocols1Lessons ·
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Site special instructions10 xp
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